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Training on Business Writing Skills for Administrators

Course Overview

Administrators, Secretaries and PA’s are now often called upon to produce correspondence and documents. It is important that the business writing is of the highest professional standard. How well you communicate determines your own professional image as well as perceptions of your organization. It directly influences how others view your work performance, as well as your eligibility for career organization.

By attending the discussion and activity base Business Writing Skills for Administrators, Secretaries and PA’s training course, delegates will be able to return to the workplace confident in their ability to prepare professional and effective documents; thus enabling them to raise their profile within their organization.

Important Features

The important features of Business Writing Skills for Administrators, Secretaries and PA’s are;

  • Compose grammatically correct documents
  • Plan and prepare effectively
  • Produce professional minutes and reports

Training Objectives

  • Improve their basic English language skills
  • Be able to plan and prepare their documents quickly and effectively
  • Show they can produce effective minutes and reports
  • Know how to avoid the pitfalls of written communications
  • Be able to produce persuasive communications to get better results in the workplace

Target Audience

  • Administrators, Secretaries and Personal Assistants
  • Support staff who want to be able to create professional and effective written work
  • Those who wish to communicate is a modern and efficient, professional manner
  • Those who want to develop and enhance their role within their organization

Duration

5Days

Training Outline

Module 1 – Business Writing Fundamentals
    • Key Topics:
    • The importance of written communications
    • Barriers to good communication
    • English grammar
    • Proofreading skills
    • Common mistakes
Module 2 – Professional Written Communications
    • Key Topics:
    • Planning and preparation
    • Structuring your work
    • Guidelines for composing written communications
    • Avoiding clichés
    • Tone and style
    • Layout and presentation
Module 3 – Writing Minutes
      • Key Topics:
      • Improve your note-taking system
      • Preparation
      • Summarizing
      • What to record
      • Improving your relationship with the chair to enable effective minute writing

Module 4 – Report Writing

      • Key Topics:
      • Setting objectives
      • Sorting information
      • Writing the report
      • Style and presentation
Module 5 – Persuasive Communications
    • Key Topics:
    • Consider your audience
    • Choosing the best words
    • Phrases that work
    • Avoiding biased, sexiest and damaging language
    • Delivering bad news

Training Approach

This course is delivered using blended training approach and comprises presentations, guided sessions of practical exercises, web-based tutorial and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Accreditation

Upon successful completion of this training, participants will be issued with a PROTRAIN institute certificate

Tailor-Made Course

This training can be customized to suit the needs of your institution upon request. 

 

TRAINING DATE

VENUE

Register, Physical or Online Training

14/09/2024 to
19/09/2024

Nakuru

14/09/2024 to
19/09/2024

Nairobi

14/09/2024 to
19/09/2024

Nairobi

14/09/2024 to
19/09/2024

Nairobi